Frequently Asked Questions

During your initial appointment, your physical therapist will perform a thorough evaluation to assess your condition and discuss your treatment goals. They will create a personalized treatment plan based on their findings and your input.

Please intend to arrive at least 10-15 minutes prior to your appointment to fill out intake forms.
● Personal ID
● Insurance Card
● Referral from MD (Not required but recommended)

We are located at the corner of Lorraine Ave and North Columbus Ave in Mount Vernon, NY. Conveniently located near our practice is the 55 Beeline Bus as well as a 5 minute walk from the Mount Vernon East Metro North Train station. Metered street parking is also available.
Access-a-ride and medical transportation services are available for convenient pickup and drop off services. Please inquire with your health insurance provider for these benefits.
Physical therapy should not hurt at all however you may experience soreness after a session due to exercising and stretching of muscles which is normal.
Each treatment session varies between 45 minutes to 1 hour. The first day typically involves an evaluation with treatment.
It is best practice to wear loose fitting clothing so that the therapist can have access to the affected area. Typically a t-shirt and shorts will suffice. There is a changing room in case you need to change clothes.
Yes! Physical therapy relieves the pain and discomfort arthritis causes. Through specifically prescribed exercises, stretches and manual therapy many patients at New Steps have experienced relief with their arthritis pain.

We participate with many major insurance companies on an in-network basis. If you don’t see
your insurance listed here  Insurance please feel free to contact us at (914)
407-3686 to verify your benefits.

You have options! Cash, check, credit/debit cards and even a HSA/FSA spending card.
Yes! For the uninsured New Steps PT does have a cash rate along with a sliding scale for those facing financial hardship. We want to make physical therapy as accessible as possible.
Every patient and every condition is different. Typically allow 4-6 weeks or follow the length of your referral from your doctor which is around the same time frame.

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